Why does my plant/pot look different from the photos?

It is the nature of handmade ceramics and living plants to have some variations in color, size and finish. Because each plant and pot is unique, you may notice subtle differences with your potted plant and the picture online. 

Does my plant come already potted in its decorative planter?

Yes, if the planter you picked for your plant has a drainage hole and saucer. Doing so allow us to recycle/reuse the nursery plastic pot and reduce the impact we have on the environment.

If the planter you’ve chosen doesn’t provide adequate drainage, we leave the plant in its nursery plastic pot in order to make watering process easier.

My order arrived damaged, what do I do?

When shipping plants we try to protect them as much as we can with recyclable packaging, as we know the journey can be impervious.

If your plant had a tough time, or your pot is damaged, let us know within 30 days using the contact form and we’ll sort it.

When will my order be shipped?

We expect orders to ship within 2-5 business. Once your package is out the door, you’ll automatically receive an email with tracking information so you can keep an eye out for it. We ship all our packages using next day delivery service, so you can expect it to arrive within 1-3 business days.

Do you offer next day delivery

We are unable to offer next day delivery. However, please note that we ship all packages using a Next Day delivery service.

Where do you ship?

We currently ship UK wide. We are unable to ship to Northern Ireland. 

Where do you offer Local Delivery?

We offer local delivery in London and surrounding areas for online orders of large plants, marked as “London Only”.  

For the safety of our employees and community during this time, local deliveries are contactless. Deliveries are made Mondays between 9am-7pm and Wednesday between 9am-7pm.

After you have placed your online order, our team will reach out to you within 48 hours to pick a delivery date and time frame. We will also ask for any delivery instruction. 

If you need to change the delivery date later on, let us know as soon as possible. Requests must be made minimum 24 hours before your scheduled delivery date to avoid a £15.00 rescheduling fee. 

If you are unsure we deliver to your area, or have any other questions, please contact us at hello@elephantandcactus.co.uk

What's your return policy?

Due to the nature of the product, we handle plant return requests on a case-by-case basis. We accept returns for plant accessories & planters. We are unable to accept returns on sale items and on Plant food or other items when original packaging has been opened.

See our full Returns Policy here.

How much does delivery cost?

A lot goes into ensuring your plants arrive happy and healthy, and shipping is one of the biggest cost we face (average of £9.50 per order), so instead of raising the price of plants, we charge moderate shipping fees.

Local London deliveries: £5.99 flat delivery fee

Shipping rates:

– Orders under £100: £5.99 flat shipping fee 
– Orders over £100: £11.99 flat shipping fee