Shipping policy

 

Standard Processing and Shipping Timelines

 

We expect orders to ship within 2-5 business day. Once your package is out the door, you’ll automatically receive an email with tracking information so you can keep an eye out for it. We ship all our packages using next day delivery service, so you can expect it to arrive within 1-3 business days. We do not have control over carrier service disruptions or delays once shipped.
 

Where do you currently ship?

 

We currently ship UK wide, with the exception of the Channel Islands and Isles of Scilly. We are also unable to ship to Northern Ireland at this time. 

 

Where do you currently deliver?

 

We offer local delivery in London and surrounding areas for online orders of large plants, marked as “London Only”.  For the safety of our employees and community during this time, local deliveries are contactless. We do not offer same day delivery. 

After you have placed your online order, our team will reach out to you within 48 hours to pick a delivery date and time frame. We will also ask for any delivery instruction. 

 

If you need to change the delivery date later on, let us know as soon as possible. Requests must be made minimum 24 hours before your scheduled delivery date to avoid a £15.00 rescheduling fee. 

 

If you are unsure we deliver to your area, or have any other questions, please contact us at hello@elephantandcactus.co.uk.

 

Local London Delivery & Shipping Charges

A lot goes into ensuring your plants arrive happy and healthy, and shipping is one of the biggest cost we face (average of £9.50 per order), so instead of raising the price of plants, we charge moderate shipping fees. 

Local London deliveries: For London Local deliveries we operate a minimum order value of £30. The delivery fee is £4.99.

Shipping rates:

– Orders under £30: £6.99 shipping fee 

– Orders over £30: £3.99 shipping fee 

Some heavy items, such as Terracotta Pots might incur in extra shipping charges.