Refund policy

 

We strive to bring you only the healthiest houseplants which match the photos on our website as closely as possible, but if for some reason you're not happy with your purchase you can request a return.

For living items, you have up to 14 days to request a return.

If you don’t like your plant and would like to return it, we can collect it and refund the cost of the plant, provided you’ve been following our care instructions.To start a return, you can contact us at hello@elephantandcactus.co.uk 

If you think your plant(s) has arrived damaged or unhealthy, please include a photograph of reported damage when you contact us. We may ask some questions to understand how damage may have occurred and how you been looking after it, so our plant experts can determine the cause. In every case we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund. 

For all non-living items, you have up to 30 days to request a return and refund, provided it’s unused and in a re-saleable condition.

To request a return or if you have any queries you can contact us at hello@elephantandcactus.co.uk. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and items on sale.
Unfortunately gift cards cannot be refunded.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.